We want you to be completely satisfied with your Scentglow experience. If your purchase fails to meet your expectations for any reason, we will gladly accept returns of your  Scentglow purchases up to 30 days from the time of purchase, subject to the following conditions:

Prior to sending a product back, submit your return here to generate a return authorization and a shipping label. 

Product must be accompanied by original proof of purchase from  Scentglow. We are unable to accept returns without a receipt.

Product must be first-quality, non-discounted product that is in salable condition with original packaging.

If you purchased the item directly, you may exchange the item or receive credit back to your original form of payment. Payment made with cash or check will be refunded via company check within 14 days of return, as long as accompanied by the original  Scentglow receipt. To receive credit to a credit card, the original credit card used for the purchase, along with the original  Scentglow receipt, must be present at the time of the return. 

Items received as gifts that are accompanied by a  Scentglow gift receipt and/or packing slip can be exchanged for product or merchandise credit only, to the value of the exchange, inclusive of all discounts applied. Exchanges will be issued on first quality, current-stock items only.   

Gift card purchases are non-refundable.

Original shipping charges are nonrefundable. Customers are responsible for the cost of return shipping. Returns must be well packed; we recommend using the original packing material or comparable material and insuring the return.

Refund amount is inclusive of all discounts.

Items purchased at third-party retailers must be returned/exchanged at the original place of purchase.

Product damage caused by improper usage and/or product broken inadvertently during use may not be returned or replaced. Please ensure that proper product care has been followed as outlined in the Product Care card that accompanies each order. Returns and replacements will not be issued when product damage results from not following our product care guidelines.

Returns will not be issued if returned items arrive damaged; please ensure your return shipment is well-packaged. 

We do not issue price adjustments.

If your package arrives damaged, please reach out to Customer Care immediately with a photo of the damaged item(s) and keep the packing materials. We will replace items that arrive broken at no cost to you. Damages from shipping must be reported within 30 days of receipt to be eligible for replacement. If when receiving the package, it is evident that the product inside is damaged, please refuse the delivery and file a claim with UPS.